Covid-19 Update

We are committed to the well being of our customers, our employees, and our communities. As the Coronavirus situation continues to evolve, we want to help your business stay connected and prosperous during this unique time.

First, we would like to remind our customers that should you experience any issues with your phone system or internet connection, the best way to notify us is through support tickets submitted through our website or by email at businesssupport@ctctele.com. We are experiencing an influx of calls, so tickets submitted online and through email, will result in faster resolution times.

Secondly, one of the great things about your CTC Business phone system is the ability to use your phone wherever there is an internet connection, including your home. If your employer has allowed you to work from home and you are able to bring your phone home to work, we recommend a couple of things:

  1. You will need to have a way to power your phone. If the phone has a power brick, remember to take it with you. In the event you have a Power-Over-Ethernet (PoE) Switch at home, you may use that as well. If you are in need of a power supply, please submit a ticket.
  2. Test the phone at home before fully committing to working at home to ensure the phone is compatible with your home's router. Older routers may not recognize VoIP traffic, which could affect call quality.

Lastly, If you would like to change the greetings and messages of your business's Auto Attendant you can quickly do so by recording your new message and uploading your script here.

We appreciate your understanding and support as we navigate this quickly changing situation. We wish for good health and safety for all.

Related

Tips for Writing an Effective Auto Attendant

Whether your Auto Attendant is the first thing callers hear when calling your business or takes the ...

Read More >

Cloud Business Communications Helps Reduce Office Space and Rental Costs

With office space rental costing anywhere from $4,000 to $14,000 per year, per employee in major US ...

Read More >

5 Ways to be More Agile Than Your Competition

Let’s talk about communications. Here is 5 ways to be more agile than your competition using Cloud ...

Read More >

Customer Case Study: Turning to the Cloud to Eliminate Costly Outages for Law Offices

This commercial law firm has a team of 170 based at more than a dozen regional offices. The company ...

Read More >

Why Small Businesses Need to be Mobile

Mobile working has many benefits. Which is why so many small businesses are ditching their premise p...

Read More >

What is a Fixed VoIP Number?

A Fixed VoIP Number is a telephone number that is associated with an address and is typically more s...

Read More >

#

LOCATION

Boise
1000 S Industry Way,
Meridian, ID 83642

Cambridge
130 North Superior Cambridge,
ID 83610

CONTACT

Phone
208-229-9000

Tech Support
208-229-7700

Email
customercare@ctctele.com

DNNGo.ContentBuilder

#

LOCATION

Boise
1000 S Industry Way,
Meridian, ID 83642

Cambridge
130 North Superior Cambridge,
ID 83610

CONTACT

Phone
208-229-9000

Tech Support
208-229-7700

Email
customercare@ctctele.com