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Help Desk Articles

Here are some of the most frequently asked questions about CTC phone systems.

Voicemail

  • 1. Dial the voice portal number from any phone
  • 2. Enter your mailbox ID : last 4 digits of your desk phone number
  • 3. Enter your passcode then press “#”
  • 4. Press “1” to enter your mailbox
  • 5. Press “1” again to check your messages.
  • 1. Press the “Home” button, then “Messages”, then Press “1” to reach the Message Center
  • 2. Now press “Connect”
  • 3. Enter your passcode then press “#”
  • 4. Press “1” to enter your mailbox
  • 5. Press “1” again to check your messages.
  • 1. Press the “Home” button, then “Messages”, then Press “1” to reach the Message Center
  • 2. Now press “Connect”
  • 3. Enter your passcode then press “#” (to check a group voicemail press “*” then the last 4 digits of the extension the voice mailbox resides on, then enter the passcode followed by “#”)
  • 4. Press “1” to enter your mailbox
  • 5. Press “3” for No answer greeting.
  • 6. Press “1” to Record a new greeting.
  • 1. Press the “Home” button, then “Messages”, then Press “1” to reach the Message Center
  • 2. Now press “Connect”
  • 3. Enter the default passcode provided by CTC then “#”
  • 4. Enter your personal 4 digit passcode then “#”
  • 5. Enter your new passcode again then “#”
  • 6. Follow the instructions to record your and last name. (This greeting can be changed later)

 

Transferring Calls

  • 1. While on an active call, first hit “Transfer”. (This will automatically place the caller On Hold)
  • 2. To transfer straight to voice-mail Dial *55 and then the parties extension
  • 1. While on an active call, first hit “Transfer”. (This will automatically place the caller On Hold)
  • 2. Then either dial the number you would like to transfer to or Press “Directory” and choose from your list of contacts. Then Press the “Green Phone” Icon or “Send”.
  • a. If you want to do a Blind Hit “Blind” before entering your parties extension. The call will immediately transfer after pressing the “Green Phone” icon or “Send”.
  • b. To transfer straight to voicemail Dial *55 and then the parties extension
  • 3.If the transferring party chooses to accept the call press “Transfer” again and the call will be transferred immediately. You may hang up your phone.
  • 1. Regular: You will be able to talk to the transferring party before sending the call to them.
  • 2. Blind: Call will immediately ring through to the transferring party as if the call was coming directly to them.

 

Forwarding

  • 1.To forward your phone to another number such as a cell phone or another extension press “Forward” on your home screen or Press the “Home” Button and then Press “Forward”. Then Choose from the following options:
  • a. Always: All calls will ring straight through to the destination you choose.
  • b. No Answer: Instead of going to voicemail, your calls will forward if you do not answer after a set number of rings.
  • c. Busy: In the event your phone rings busy, your call will be forwarded instead of going to voicemail.
  • 2.In the Contact field, enter the phone number you would like the calls to forward to.
  • 3.To activate the service, press “Enable”
  • 4.To turn the service off, press “disable”
  • Always: All calls will ring straight through to the destination you choose.
  • No Answer: Instead of going to voice-mail, your calls will forward if you do not answer after a set number of rings.
  • Busy: In the event your phone rings busy, your call will be forwarded instead of going to voice-mail.

 

Conferencing

  • 1.To add people to a call you are currently on, press “Confrnc” from your active call screen. (This will automatically place the other party on hold).
  • 2.Dial the extension or phone number of the person you would like to add to the call. Then press the “Green Phone” icon or “Send”.
  • 3.Once the person receives the call you can then press “More” and then “Confrnc”
  • 4.This will join all calls together in an N- Way Call.

 

Contacts and Speed Dials

  • 1.Press The “Home” Button and the select “ Directories”
  • 2.Select the contact you would like to edit or delete.
  • 3.To Edit the contact information press the “pencil” icon or “Edit”.
  • 4.To Delete the contact press the “Trash Can” or press “More” then “Delete”
  • 1. Press The “Home” Button and the select “ Directories”
  • 2. Press the “+” to add a contact.
  • 3.Enter in the following fields:
  • a. First Name
  • b. Last Name
  • c. Contact (Must be 10 digit telephone number or 4 digit extension)
  • I. If you would like this contact to be a speed dial on your home screen, enter in a number for which you would like this contact to be organized by. (2,3,4, etc…)
  • II.If you do not want this contact to appear on your home screen, leave this field blank.
  • d.Once the information is entered press “Save”.

 

Call Park and Call Pull

  • 1.Press “Transfer”, Then dial “*68”
  • 2.You can then dial the extension where you want the call to be placed on hold then press “#”. To hold the call on your own phone just press “#” or press “Cancel”.
  • 3.If you change your mind and want to cancel the park and return to the call press “Hold”
  • 1. Dial “*88” and press the “Green Phone” Icon or “Send”.
  • 2. If the call was parked on your extension press “#”. If the call is parked on another extension dial that extension and then press “#”
  • Should the parked call be forgotten, the parked call will ring back to the extension that parked the call after 2 minutes.

CTC has been helping Idaho businesses with their communication needs for over 100 years. We would love the opportunity to serve you.