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18 March 2020

COVID-19 UPDATE

Staying Connected

We are committed to the well being of our customers, our employees, and our communities. As the Coronavirus situation continues to evolve, we want to help your business stay connected and prosperous during this unique time. 

First, we would like to remind our customers that should you experience any issues with your phone system or internet connection, the best way to notify us is through support tickets submitted through our website or by email at businesssupport@ctctele.comWe are experiencing an influx of calls, so tickets submitted online and through email, will result in faster resolution times.

Secondly, one of the great things about your CTC Business phone system is the ability to use your phone wherever there is an internet connection, including your home. If your employer has allowed you to work from home and you are able to bring your phone home to work, we recommend a couple of things:

  1. You will need to have a way to power your phone. If the phone has a power brick, remember to take it with you. In the event you have a Power-Over-Ethernet (PoE) Switch at home, you may use that as well. If you are in need of a power supply, please submit a ticket.
  2. Test the phone at home before fully committing to working at home to ensure the phone is compatible with your home's router. Older routers may not recognize VoIP traffic, which could affect call quality.

Lastly, If you would like to change the greetings and messages of your business's Auto Attendant you can quickly do so by recording your new message and uploading your script here.

We appreciate your understanding and support as we navigate this quickly changing situation. We wish for good health and safety for all. 

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CTC has been helping Idaho businesses with their communication needs for over 100 years. We would love the opportunity to serve you.